Working as part of a decentralised team, you’ll be responsible for IT support at our site in Portlaoise.  You’ll need to be self-driven and proactive in this role as you contribute to the delivery of support, projects and upgrades along with continual service improvements for our factory systems and office environment.  You should be familiar with hypervisors & virtualisation, Networking & the Windows Server and Client ecosystems and proficient in user productivity software (O365).  Reporting in to the IT Manager based at another site you should be comfortable with weekly reporting and remote collaboration.

Key Accountabilities

• Provide support for internal users that cannot be resolved by the Global Service Desk.
• Setup and support of IT equipment such as printers, scanners, phones & other peripherals.

• Maintain & troubleshoot Windows desktops, Windows HMIs, laptops & Apple iPhones.
• Liaise with vendors for IT hardware purchasing & support.
• Administer on-prem servers running VMware Virtualization & Windows Servers.

• Troubleshoot system and network problems, diagnosing and solving hardware or software faults in a logical and strategic manner
• Carry out IT (Office Environment) & OT (Factory Environment) infrastructure maintenance

• Support of wireless networks across the site.

• Support of a wide range of label printers

• Ability to work well on their own and with other members of the IT team.

Other Responsibilities

• Ensure the role is performed with due regard for the requirements of the Company Equal Opportunities Policy, Bullying and Harassment Policy and other applicable HR policies.
• Undertake any other duties as considered by the company to be within the scope of the role of the IT Support Technician.

Health and Safety

• Drive and support a positive Health and Safety culture within the department where H&S is given equal priority with all other activities.
• Promote the culture of “stop, think, act” within the department.           

This job description is neither exhaustive nor exclusive and may be reviewed in the future depending upon operational requirements and staffing levels.